What does the FCA’s Consumer Duty mean for brokers? with Kirk and Steve from RWA

Run time: 14.43

Description

The FCA is introducing a Consumer Duty to ensure that firms always foreground their customers’ needs, by equipping them with adequate information to make informed and effective decisions, and providing support throughout their relationship. By the end of July 2023, brokers will need to be operating in compliance with these new rules. In this episode, we discuss in detail the new requirements which the Duty will implement for brokers, and how you can begin to prepare for that transition now.

Quote

“The FCA wants to set a higher expectation for the standard of care that firms provide to consumers. For many firms, this will require a significant shift in both culture and behaviour so that they consistently focus on consumer outcomes and put customers in a position where they make effective decisions… The aim of the consumer duty is to ensure a higher a more consistent standard of protection for consumers and to prevent harm before it occurs.”

Resources:

1. RWA compliance and regulation T&C Training and competency | Broker training | Ecclesiastical

2. Fair Value webinar - FCA Fair value policy statement | Brokers | Ecclesiastical

3. The FCA’s Consumer Duty will lead to a major shift in financial services - https://www.fca.org.uk/news/press-releases/fca-consumer-duty-major-shift-financial-services

4. RWA Launches Consumer Duty Gap Analysis –  https://insight.rwabusiness.com/blog/posts/2022/july/rwa-launches-consumer-duty-gap-analysis/

Kirk Ford’s LinkedIn Profile: https://www.linkedin.com/in/rwakirkford/

Steve Walton’s LinkedIn Profile: https://www.linkedin.com/in/rwa-steve-walton/

Chris Withers’ LinkedIn Profile: https://uk.linkedin.com/in/chris-withers-ab77761b

About the Guests

Kirk Ford is the Deputy Head of Compliance at RWA Consultancy, where he has worked for the past seven years supporting brokers with their compliance regulatory needs. Previously, he worked in retail banking and general insurance sectors.

Steve Walton is the Head of Compliance at RWA Consultancy, where he has worked for the past five years. In this position, he leads the Regional Business Management team, which is focused on customer and broker support.

About the Host

Chris Withers, Broker Distribution Director at Ecclesiastical, is responsible for developing Ecclesiastical’s proposition for its broker partners, leading the sales team and for building even stronger relationships with brokers. Having joined the company in 2015 Chris has over 25 years’ of wide-ranging insurance industry experience, having worked at Covea and RSA prior to joining Ecclesiastical.

Disclaimer

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