COVERED IN 15
Ecclesiastical, an award-winning specialist insurer, discusses topics relevant to brokers with leading experts who will provide insight and guidance, all in 15 minutes.
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Episodes
Monday Jun 27, 2022
Monday Jun 27, 2022
Run time: 14.02 mins
Description
Are you frustrated with the service from insurers? How quickly do your quote submissions come back? What areas of the process do you find most frustrating?
In this conversation with Juan de Castro from Cytora, we discuss the most common frustrations for brokers and their insurer partners. It’s no secret that the inefficiencies around data collection between clients, broker and insurers, is fraught with friction. In this episode we look at why this friction occurs and what is being done to create a more seamless approach to speed up insurer response times and support the broker with managing their submissions in a systematic way regardless of insurer partner.
Quote
“Brokers cannot accommodate all the information that all insurers might want, because every insurer will want a slightly different set of data points about the risk. If you look at what underwriters do, they would receive the submission from the broker, and then they will do a number of online searches to gather all the information required for underwriting. And that just takes time, and that's the reason why there's that black hole of days and days and backlog to get back to the broker. So I think the question here is, how can you streamline that process in a way that quickly, insurers can automatically pull that information about the risk, and be able to either decline or produce a quote, as quick as possible?”
About the Guest
Juan de Castro is CCO/COO at Cytora, leading product strategy, sales, distribution, partnerships and operations and has twenty years’ experience in strategy, operations, corporate development and sales. Previously UK COO at Hiscox, Juan holds a Master’s degree from Stanford Graduate School of Business and a Computer Engineering degree from Universidad Complutense de Madrid.
About the Host
Adrian Saunders, Commercial Director at Ecclesiastical is responsible for delivering Ecclesiastical’s UK intermediated business. Before joining Ecclesiastical, Adrian held senior roles at Marsh, Zurich and Hiscox. Away from insurance, Adrian is a self-confessed cycling addict. Combining his passions for charity giving and cycling, he previously raised funds for charity by completing London Ride100 three times and cycling across Vietnam and Cambodia.
Disclaimer
This guidance is provided for information purposes and is general and educational in nature and does not constitute legal advice. You are free to choose whether or not to use it and it should not be considered a substitute for seeking professional help in specific circumstances.
Accordingly, Ecclesiastical Insurance Office plc and its group companies (“Ecclesiastical”) and Cytora, shall not be liable for any losses, damages, charges or expenses, whether direct, indirect, or consequential and howsoever arising, that you or any third party suffer or incur as a result of or in connection with your use or reliance on or action taken (or not taken) by any other party, caused by that or any other person’s use of or reliance on the information provided in this guidance, except for those which cannot be excluded by law.
In viewing the guidance, you acknowledge that over time the information provided may become out of date and may not constitute best market practice, that it is subject to change and new editions may be issued to incorporate such changes and that Ecclesiastical and Cytora have no duty to provide such changes.
Tuesday Jun 21, 2022
Tuesday Jun 21, 2022
Run time: 05.08 mins
Description
What’s important to you as broker? What topics would you like more insight on?
Welcome to ‘Covered in 15’! This is a an introduction from our hosts about what insurance brokers, of all shapes and sizes, can expect from the podcast series
Quote
“We've deliberately focused the podcasts on things that brokers have told us are important to them. We also want to react to what they tell us. So we want to listen to their feedback, and develop topics that they say are going to be important and relevant to them.”
About the Hosts
Adrian Saunders, Commercial Director at Ecclesiastical, is responsible for delivering Ecclesiastical’s UK intermediated business. Before joining Ecclesiastical, Adrian held senior roles at Marsh, Zurich and Hiscox. Away from insurance, Adrian is a self-confessed cycling addict. Combining his passions for charity giving and cycling, he previously raised funds for charity by completing London Ride100 three times and cycling across Vietnam and Cambodia.
Chris Withers, Broker Distribution Director at Ecclesiastical, is responsible for developing Ecclesiastical’s proposition for its broker partners, leading the sales team and for building even stronger relationships with brokers. Having joined the company in 2015 Chris has over 25 years’ of wide-ranging insurance industry experience, having worked at Covea and RSA prior to joining Ecclesiastical.
Tony Fletcher, Corporate Director at Ecclesiastical, is responsible for leading the schemes division which has been writing business on a delegated authority basis for over 25 years. Tony’s career has focussed on business development and underwriting. He is a member of the Cambridge Insurance Institute and is a past president, having held the position in 2006/07.
Sarah Willoughby, Art & Private Client Development Director at Ecclesiastical, leads the Art & Private Clients team and brings over 26 years’ experience in the high net worth sector. Sarah joined Ecclesiastical in 2016 after 16 years with Oak Underwriting where she was involved in all aspects of the business. She started as an underwriter at Cox before joining Oak in 2000 where she held positions as a Senior Underwriter and Associate Director of Operations before moving to the role of Deputy Managing Director and Head of Operations.
Disclaimer
This guidance is provided for information purposes and is general and educational in nature and does not constitute legal advice. You are free to choose whether or not to use it and it should not be considered a substitute for seeking professional help in specific circumstances.
Accordingly, Ecclesiastical Insurance Office plc and its group companies (“Ecclesiastical”), shall not be liable for any losses, damages, charges or expenses, whether direct, indirect, or consequential and howsoever arising, that you or any third party suffer or incur as a result of or in connection with your use or reliance on or action taken (or not taken) by any other party, caused by that or any other person’s use of or reliance on the information provided in this guidance, except for those which cannot be excluded by law.
In viewing the guidance, you acknowledge that over time the information provided may become out of date and may not constitute best market practice, that it is subject to change and new editions may be issued to incorporate such changes and that Ecclesiastical have no duty to provide such changes.
Tuesday Jun 21, 2022
Tuesday Jun 21, 2022
Run time: 12.32 mins
Description
Do you know the difference in value between synthetic and natural diamonds? Does your client have fresh water or saltwater pearls and how does this affect their value? Do you know how the last 12 months has affected the value of gold?
In this episode we discuss with Samantha Dunn-Davies from Gurr Johns what she’s been seeing in the market, from the crazy inflation of a Rainbow Daytona to the effects of pearl farms in China, and how, even as we emerge from the COVID pandemic, the recent unrest in the world is still causing gold prices to rise. Across the market, inflation on high value brands is astronomical.
Quote
“There was a Rainbow Daytona that came out in about 2019 or there abouts, which was sold for £35,000 retail, and now I looked at the prices today. They're asking on the various watch sites between £500,000 and £700,000. That's a good price, isn't it?”
“Have it insured, have it listed and make sure you have the paperwork recorded – valuation, receipt and photographs.”
About the Guest
Samantha Dunn-Davies is General Valuer and Jewellery and Watches Specialist at Gurr Johns. She has over twenty years’ auction house and art industry experience, is a qualified diamond grader and a Fellow of the Gemmological Association of Great Britain. She is also a member of RICS and served on their Arts and Antiques Faculty Board from 2003 until 2011.
About the Host
Sarah Willoughby, Art & Private Client Development Director at Ecclesiastical, leads the Art & Private Clients team and brings over 28 years’ experience in the high net worth sector. Sarah joined Ecclesiastical in 2016 after 16 years with Oak Underwriting where she was involved in all aspects of the business. She started as an underwriter at Cox before joining Oak in 2000 where she held positions as a Senior Underwriter and Associate Director of Operations before moving to the role of Deputy Managing Director and Head of Operations.
Disclaimer
This guidance is provided for information purposes and is general and educational in nature and does not constitute legal advice. You are free to choose whether or not to use it and it should not be considered a substitute for seeking professional help in specific circumstances.
Accordingly, Ecclesiastical Insurance Office plc and its group companies (“Ecclesiastical”) and Gurr Johns, shall not be liable for any losses, damages, charges or expenses, whether direct, indirect, or consequential and howsoever arising, that you or any third party suffer or incur as a result of or in connection with your use or reliance on or action taken (or not taken) by any other party, caused by that or any other person’s use of or reliance on the information provided in this guidance, except for those which cannot be excluded by law.
In viewing the guidance, you acknowledge that over time the information provided may become out of date and may not constitute best market practice, that it is subject to change and new editions may be issued to incorporate such changes and that Ecclesiastical and Gurr Johns have no duty to provide such changes.
Monday Jun 06, 2022
Monday Jun 06, 2022
Run time: 14.43 mins
Description
Why is stress in the insurance industry a leading cause of mental and physical ill health? Mental Health – is this a tick box exercise or an on ongoing programme?
Claire Russell gives us an insight into her experience of mental health in the workplace and how this led her to set up Mental Health in Business (MHIB). We discuss how the pandemic has inflated what was already considered one of the biggest public health concerns of our times and how businesses are now recognising the impact metal health has on employee reliability, productivity and retainability and how important supporting mental health in the workplace is.
Quote
“Certainly, the research, the studies that have been carried out during COVID looking at mental health all indicate that more people than ever before are experiencing symptoms of mental health. So there's a big problem”
I would urge any organisational leader to just think really carefully about what you are investing in and why. Do it for the right reasons and make sure what you are doing is meaningful.”
Resources
2017 – Independent Review Workplace Mental Health
Broker mental health webinars bought to you by Ecclesiastical in association with Mental Health in Business.
About the Guest
Claire Russell, CEO, Mental Health in Business, has worked as a business leader in the insurance industry for over 20 years before moving in to workplace mental health following her own lived experience of mental illness.
About the Host
Adrian Saunders, Commercial Director at Ecclesiastical is responsible for delivering Ecclesiastical’s UK intermediated business. Before joining Ecclesiastical, Adrian held senior roles at Marsh, Zurich and Hiscox. Away from insurance, Adrian is a self-confessed cycling addict. Combining his passions for charity giving and cycling, he previously raised funds for charity by completing London Ride100 three times and cycling across Vietnam and Cambodia.
Disclaimer
Our intention with this content is to offer insight and support on topics that our research has identified as areas of concern for our brokers. It’s important to note we’re not medical professionals and if you feel that you or someone you know is in crisis, please seek professional help. The Samaritans can be contacted free of charge on 116 123.
The guidance provided is for information purposes and is general and educational in nature and does not constitute mental health advice. You are free to choose whether or not to use it and it should not be considered a substitute for seeking professional help in specific circumstances. Accordingly, Ecclesiastical and its subsidiaries shall not be liable for any losses, damages, charges or expenses, whether direct, indirect, or consequential and howsoever arising, that you suffer or incur as a result of or in connection with your use or reliance on the information provided in this video except for those which cannot be excluded by law.
We acknowledge that an individual's experience with mental health issues or concerns is unique to that individual. If you have any questions personally or in connection with co-workers, family or friends, we encourage you to contact your General Practitioner or your Employee Assistance Program (EAP) if you have one as part of your benefits plan. Where links are provided to other sites and resources of third parties, these links are provided for your information only. Ecclesiastical is not responsible for the contents of those sites or resources.